However, they are more commonly used with the following:. There are numerous advantages to both large and small businesses to using numbers for their customers to call. By far the biggest advantage is that by having an number the volume of calls received has been proven to be significantly higher than if the business has a local area code. Most of the general public know that numbers are free to call and will therefore be more likely to make the initial enquiry knowing that they will incur no cost, whether local to the business or somewhere else in the country.
It is also likely to give a business an advantage over a competitor who does not have an number. Importantly for business growth, statistics around incoming calls can be gathered to assist a business in determining which advertising campaigns are the most effective for them. Finally, there is little hassle involved in a business transferring to an number as they can be redirected to an already existing number. Charities, by nature, exist to help individuals or organisations.
Therefore, it would be against their ethos to use number codes that would incur the caller large costs. As with the business example above, by using numbers, information services will aim to generate customers through having a free and accessible phone number.
Tesco were one of the first major supermarkets to use an number for their customer services. Many information services will have several numbers to direct the caller to the most appropriate call handler on the receiving end. As a consumer, this is an area where it will pay to do some research. To use a prepaid calling card, the caller has to phone an access number first.
But beware, as some companies are just reselling 3rd party services, so you might not get the level of customer support you might expect. The best place to buy an number is from a registered provider, like ourselves, who have their own number ranges. Calls to numbers from UK landlines are free for the caller. The receiving company will pick up the cost of the redirected call.
Since 1st July , calls to numbers from a mobile phone have been free. This applies to all mobile network operators. If you do get charged by your mobile phone company for an call, you should take it up with them immediately as they should not be charging you. Slightly more interesting question. Having an number also gives businesses an opportunity to market their services outside of their immediate locality. This is particularly useful for businesses who trade online, as they have the capability to distribute products or services nationally, or even internationally.
For example, one of our customers sells kids balance bikes and wanted a number that customers could call free of charge. Calls could be redirected to a landline or mobile number, giving greater flexibility while company staff were working remotely. The method for calling an number from abroad is the same as calling any other UK number. This account will be configured to redirect calls to a phone number of your choice.
The beauty of an number is that it costs nothing for someone within the UK to call. For the number owner, it offers a lot of flexibility as incoming calls can be redirected to any mobile or landline number. A good example of a company that successfully adopts this approach is German-born supermarket chain Aldi. This low-cost supermarket dominates the UK and many major countries in Europe, including Denmark, Hungary and, of course, Germany.
To contact Aldi customer services in the UK, customers are advised to call the familiar prefix. This segmented customer service approach is incredibly simple and straightforward for customers. Small business candidates could include:. Any type of business with a line of communication across the globe can benefit from this international phone number structure. If you have multiple landlines for customer service contact, your customers or clients will experience several benefits.
These include:. While your UK landline remains a central hub of contact, your pack of global numbers opens various doors of entry to each of your marketplaces. As with all our virtual phone numbers, we offer a free professionally recorded voice greeting that can be translated to any language so you can greet your callers like a local. Does your business serve multiple markets? Experience the power of eReceptionist with a -Day Free Trial. Start Trial Try risk free. Try It Free Try risk free.
Watch the Video. Not missing a call is just one part of your call management strategy. After you answer can be improved too with mystery shoppers It's a case of Press 1 for Success or 2 for Failure — make sure your caller menu is a success with these easy tips. Choosing a telephone number that suits your business can be crucial for your potential customers. At eReceptionist we work with startups all the time, here's some tips that we've seen really work. No different to fixed landlines when you call, find out how virtual numbers make business growth easy and cost effective.
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