Who is a passenger service agent

Workforce Employment Status. Workforce Education Levels UK. Was this article useful? Please help us improve Planit by rating this article. Career Area Transport and Distribution. The PSA must be knowledgeable of all airline procedures and policies to instill customer confidence, show genuine concern, and help operations run smooth. It is essential that passenger service agents provide excellent customer service.

A thorough knowledge of flight schedules and ground services is necessary. If employed by an international airline, PSA's may need 2nd language skills. Experience as a ticket or reservations agent is helpful.

The responsibilities of this position demand a detail-oriented and organized individual with the ability to read, write and speak English. Ability to work shifts including early mornings, late nights, weekends and holidays. Basic computer skills are helpful. Married and unmarried men and women, with or without children are eligible. Persons who are widowed or divorced, also are eligible. It is the policy of most aviation companies to provide equal employment opportunity to all individuals regardless of their race, creed, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, marital status, or any other characteristic protected by state or federal law.

Most aviation companies are strongly committed to this policy, and believe in the concept and spirit of the United States law. Most aviation companies believe in and practice equal opportunity and affirmative action. All employees are responsible for supporting the concept of equal opportunity and affirmative action and assisting the company in meeting its objectives. Post-bac training in the profession of ground handling agent is offered throughout the year in aeronautical schools such as ESMA.

In order to study this course at ESMA, you must be minimum 18 years of age. It is also a requirement that you have a clean criminal record and a good level of English.

These are essential during the Internship phase and in order to gain employment as a Passenger Service Agent.

Following the theoretical training and the professional internship, you are awarded the airport agent diploma, qualifying you for relevant jobs in this field. Airport Passenger Service Agent Training. This information is used to make the website work as well as possible and improve our services. You can change your cookie settings at any time.

You could do a college course, which would teach you some of the skills and knowledge you need in this job. Relevant courses include:.

You can find out more information on working in the aviation industry from the Chartered Institute of Logistics and Transport UK. Some employers may prefer you to live near the airport or have your own transport. This is because shifts may be at times when public transport is limited.

With experience, you could progress to a supervisory role, or a management position like flight dispatcher. You could also move into other areas of airport operations, or train to become a cabin crew member. We can't find any apprenticeship vacancies in England for an airline customer service agent right now.

The Find an apprenticeship service can help you with your search, send alerts when new apprenticeships become available and has advice on how to apply.